Driver’s Village, a World Class Transportation Provider, continues to grow and we are seeking people- oriented Automotive Service Writers to join our successful team.

 

At Driver’s Village we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Driver’s Village also offers ongoing training and advancement opportunities. Come and take the journey with A World Class Transportation Provider

 

Responsibilities: As a Service Writer you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer records.  As a Service Writer, you will also:

  • Serve as the communicator and liaison between the customer and technician, ensuring the customer’s needs are understood by the technician, and the needed and recommended service/repairs are understood by the customer;
  • Present a friendly, professional greeting to customers and help identify, confirm and offer resolution to customer concerns; 
  • Consult with customers on applicable service specials and keep customers informed on completion times and service expenses;
  • Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions;
  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, and obtain approval signatures;
  • Communicate additional repair and service needs to the customer based on vehicle inspection;
  • Administer the manufacturer warranty for qualifying vehicle repairs. 

Qualifications:

  • Previous Service experience, preferred not required; will train the right individual
  • A team player who is focused on providing exemplary customer service
  • Outstanding people skills
  • Ability to multi-task in a fast paced work environment
  • Basic mechanical understanding of an automobile
  • Strong organizational skills and detail oriented
  • Be at least 18 years of age
  • Possess a valid NY-state driver's license
  • Pass a background check and drug screen

Why Driver’s Village? We offer a highly competitive compensation and benefits package and all the tools you will need to be successful.  Our offerings include:

  • Medical and Dental Insurance
  • Paid Vacations
  • Paid Holidays
  • Short and Long Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts